Refund & Cancellation Policy
Last updated: September 17, 2026
Before publication
If ProductRush rejects a paid submission during moderation for a reason other than fraud, prohibited content or a material misrepresentation, the operator may issue a refund to the original payment method. Approved refunds are initiated to the original payment method within 7 business days; the bank or payment provider may take additional time to reflect the credit.
After publication
Promotional placement is a time-sensitive digital service. Once an approved listing has been published and promotional visibility has begun, purchases are generally non-cancellable except where required by law or where ProductRush confirms a service failure that qualifies for a refund.
Ranking changes
A later valid claim moving above your product is part of the disclosed ranking mechanic and by itself is not grounds for a refund.
Duplicate or incorrect charges
Contact support promptly with the payment reference. Confirmed duplicate charges or payment-processing errors will be investigated and, where appropriate, refunded to the original payment method.
How to request help
Use the Contact page and include your account email, product name and payment reference. Never send full card, bank or UPI credentials.